Refunds & Payments

Return / Exchange Policy

It is important that you are happy with your new Shirley Jarrett item. The photo images and written descriptions of the products and services for sale on this website aim to represent the listings as precisely as possible. In consideration that each and every item is uniquely handcrafted, I value and honour that you have chosen to buy a Shirley Jarrett creation.

If however, you are not satisfied with your purchase, I am pleased to offer an equivalent value* exchange to either:

  • a different item(s) equivalent to the purchased price or,
  • a store credit for the same purchased price. With this store credit you can, if you prefer, order a custom creation in lieu of a ready-to-ship product. I will be happy to discuss that option with you.
  • When returning, please consider using the Shirley Jarrett packaging, as it was specifically sized and fufilled for the protection of the product.
  • Please ship back within 15 days.
  • Buyers are responsible for return shipping costs to me. However,Shirley Jarrett will cover the shipping cost of your new replacement from Grimsby Ontario, Canada back to you, gratis.
  • The equivalent value will be based on the condition of the returned item when received to Shirley Jarrett.

Non-refundable Items:

  • Custom or special orders that I have started, finished creating, or fufilled and shipped. Please see below for further information.**
  • Products listed as “Final Markdown”, “Design Samples”, or “Final Sale”.

Cancellation Policy for Custom Orders:

  • If you change your mind about a Custom / Special Order, please notify me within 2 days,/48 hours for cancellation, or to discuss change of design options.
  • **As noted above: initiated, partly constructed, or fully completed custom orders cannot be refunded, due to the nature of the individualized product.

Shirley Jarrett accepts payment by PayPal and by credit cards through PayPal. If you are in North America you do not need to have a PayPal account to pay with credit cards — simply click “Checkout as Guest” when directed to. (NOTE: if you ever have problems with this please let me know via the contact form at the bottom of the About/Contact page.

PayPal is a secure site which processes your payment. Shirley Jarrett never has access to your credit card number.