Shipping

General Information

Unless otherwise noted, shipping is at a flat rate at $10.00. Multiple items ordered, only the actual cost of postage is used, the overcharge is returned to you. Exmaple: order 3 products, system charges $30, actual postal cost is $16. I return $14 to you.

Shirley Jarrett ships to North America (Canada and the USA), Europe, Australia, and New Zealand.

All shipping is done by Canada Post via one of their service options which are estimated to take 4 to 12 days and insured through InsurePost. This service combination provides insurance but does not provide a tracking number, unless within Canada or unless it is a bundled order.

Bundled orders – depending on its destination, if you order more than one product they will be sent via a Canada Post service which provides a tracking number.

The ordered items are shipped flat in a tear-proof poly mailer envelope.

Duty & Customs Note
Any duty, taxes or brokerage fees are the buyer’s responsibility. Please note that Shirley Jarrett is unfamiliar with what these charges might be to your country.

Lost
Because the shipping is done via the public mail system, this insured service requires patience for the recovery of any lost or damaged goods. Canada Post generally requires 45 calendar days to have elapsed from the date of mailing before, along with InsurePost, it will open a file to begin the claim. Shirley Jarrett is unable to provide refunds until the insurance claim with InsurePost has been confirmed. The good news is – to-date this mail service has only failed once. There have been a few delays, but all the other cozies arrived safely.

Damaged
If you receive the package in damaged condition, before opening please take photos of all sides of the package, and, once opened, the product itself. Shirley Jarrett will assist in procuring the insurance coverage. Some patience will be required as Canada Post and InsurePost require a certain amount of time to process claims.

Thanks for your understanding of these policies — Shirley Jarrett is a one-person, artisanal studio and not a giant, multi-national.

Faster Shipping Option
Is your order time-sensitive — birthday? anniversary? Christmas? Canada Post XPresspost offers a 2 or 3-day (depending on your time-zone) guaranteed delivery service. The cost is variable and ranges from approximately +$25 to approximately +$75 US. Please mention this in the “Order Notes” box at check-out. Payment for these additional charges will be arranged on order confirmation.

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